FAQs – Art Central Pottery UAE

What types of products do you offer on your website?: We specialize in a range of pottery and ceramics supplies, including AMACO glazes, underglazes, clay, kilns, pottery wheels, accessories, slab rollers, and pugmills. Our selection is designed to meet the needs of both beginners and experienced potters.
What are AMACO glazes and underglazes?: AMACO glazes are high-quality finishing products that are formulated to create a beautiful surface on your ceramics. Underglazes, on the other hand, are used for decorative techniques and can be applied before or after the glaze for added colors and textures.
What accessories do you carry?: We carry a wide range of accessories including tools, brushes, kiln shelves, and safety equipment, all designed to enhance your pottery-making experience.
What are slab rollers and pugmills used for?: Slabrollers are used to create thin, even sheets of clay for various pottery techniques, while pugmills blend and knead the clay, ensuring a uniform texture and consistency. Both are essential tools for serious ceramicists.
What’s your return policy?: We want you to be completely satisfied with your purchase. If you're not happy with your items, we offer a hassle-free return policy within 15 days of purchase. Please visit our Returns page for more details. Return policy for equipment will be different.
How can I get in touch with customer service?: Our customer service team is here to help! You can reach us via email at info@artcentral.ae or use our contact form on the website. We typically respond within 1-2 business days.
Do you do commission ceramics/porcelain work?: No, but we can give references to who can help you best in the market.
Do you Ship worldwide?: Yes we do!
Can I pay in instalments?: Yes, we have teamed up with Tamara and Tabby to give you the options of instalments.
How long does a kiln /wheel shipping take to be delivered?: We keep stocks of Kiln and wheels with us, if the kiln you choose is available in our stock, we can arrange the delivery and installation in 2-3 business days (within UAE).
Do you have a physical shop to visit?: Yes, we are located in Shams Boutik Mall, Al Reem Island on the Ground Floor. The shop’s name is Art Central.
How much does international delivery cost?: It depends on the item, quantity and location. The international delivery charges can be calculated in real time on our website at the time of placing the order. Also you can ask us through WhatsApp on +971 56 201 7970
How much does local delivery cost?: Our delivery charges for the delivery within UAE is AED 16.00 for all items except clay. The shipping charges for the clay is AED 30.00 (within UAE).